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FAQ'S

 Below is a list of questions I get asked often regarding weddings, so I thought it would be easier to put them all on my website for you to view. Everything you should need to know is below, but if you have any other questions then please pop me an email.

 

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WHAT IS THE BOOKING PROCESS?  

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Once you've enquired with me and filled out my enquiry form, I will email you back letting you know if I'm available for your date, how much travel costs will be and if I require any accommodation. Then we will book in a zoom call to chat before any forms or money have been sent, I always organise a zoom call so we can make sure we get on well and that I'm the right photographer for you. I spend a long time with you on your wedding day, so getting along well is essential. Once I've heard back from you after the zoom call and you have confirmed you would like to book, I will send across a quote for you. Once the quote has been accepted, an invoice for the booking fee will be sent across, along with some forms for you to sign. All of these are digital so will only take you 5 minuets to fill out. Please note that I do not reserve dates until I receive forms and a booking fee. Once both of these are back with me, I will send a confirmation email that I have receive them and let you know that you are all booked in. Whoop!

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WHAT IS THE BOOKING FEE TO SECURE OUR DATE?  

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The non-refundable booking fee (deposit) to secure your date with me for THE STORY & FULL STORY is £400, this cost will be deducted from your final payment which is due 28 days before your day. For THE SHORT STORY bookings, the booking fee is £100, again same payment deadline. This price covers all emails, phone calls, zoom calls, pre-wedding meetings, welcome packs, pre-wedding shoots, bookings forms and contracts. Please note that the booking fee is non-refundable in the case of cancellation.

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HOW FAR WILL YOU TRAVEL? 

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Anywhere! Wherever you want me, I'll go. I love to travel to new places!

Travel costs are included in 'THE STORY',  'THE FULL STORY' & 'THE SHORT STORY' packages up to 50 miles, any milage over this will be calculated at 50ppm. On travel 2 hours or more,  accommodation the night before and after are required. I charge a fixed fee of £200 to cover this, however if you can put me up in your venue for two nights this cost won't be required.

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WHAT EQUIPMENT DO YOU USE?  

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I get asked this every so often... I'm not sure why, but I use:

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Nikon Z6iis (I have 3 but typically only use 2 unless I'm filming)

Sigma art lenses (24mm, 35mm, 50mm, 85mm & occasionally 24-70mm)

DJI Mavic Air Drone

Sony TX660 audio recorders

DJI Osmo pocket

iMac Pro & lots of hard drives

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WHAT ARE YOUR FAVOURITE VENUES YOU'VE WORKED AT? 

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The Tithe Barn, Aswarby Rectory, Hazel Gap Barn, Hodsock Priory, Camp Katur (woodland ceremony LOVE!), Loversall Farm, The Pumping House, Merewood Country House, Cleatham Hall, Saltmarshe Hall... just to name a few! I love all of these venues & many more, plus I absolutely love visiting new venues too and fining new favourites to add to the list!

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WILL WE RECEIVE UN-WATERMARKED IMAGES & WHAT USAGE DO WE HAVE?

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I never send out watermarked images to my couples, so don't worry about this. You also receive printing rights to print out your images and share them online. But please note that I retain the copyright as they are MY images. If you want to send them to magazines, blogs etc, please ensure that they credit me by either stating my instagram handle or website address.

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ARE YOU INSURED?

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Yes. I'm insured through HISCOX with public liability to £2,000,000 and professional indemnity to £250,000. If you venue require a copy of my insurance certificate before the day, please let me know and I'd be happy to send this across.

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HOW LONG WILL OUR PHOTOS & FILM TAKE TO BE DELIVERED?

 

Within 12 weeks of your wedding date, however during a busy months & before Christmas, it may be a little longer. If you have a USB print pack included in your package, this will be posted out to you as soon as possible upon the delivery of your full gallery.

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WILL WE RECEIVE SOME IMAGES AFTER THE WEDDING

OR DO WE HAVE TO WAIT FOR THE FULL GALLERY?

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A few days after your wedding day you will receive a gallery with some sneak peek images in, I will never make you wait for the full gallery to be finished. If you don't receive them within 4 days, please bear with, they are on their way! If you have a film too, you will receive a 20 second teaser within 2 weeks of your wedding.

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AM I ABLE TO ADD ON EXTRA EVENING HOURS TO MY PACKAGE?

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Yes! Hours can be added on to any package at £200p/h for photos & £300p/h for photo & film. Please note, I never have my second shooters stay for extra hours, so if you want more coverage it will just be me. If you ask me to stay longer on the day of the wedding to capture more of the wedding, please note I may not always accept the extra hours, as I may have a long journey home or another wedding the day after, so letting me know in advance is always best.

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WHEN WOULD YOU RECOMMEND HAVING

A SECOND PHOTOGRAPHER AND WHO WILL THEY BE?

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If you are having a wedding of 80+ then having a second photographer is absolutely recommended. Even if you are having a smaller wedding but lots planned throughout the day where I will be needed multiple places at once, then adding on a second photographer is a good idea so that everything you want is captured if I'm not available at that moment.

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I always bring along a second photographer that I know, love their work and have a similar natural shooting style to me so that our images blend in nicely together and you would never know who took which images.

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IF WE HAVE BOOKED YOU FOR BOTH PHOTO & FILM AND HAVE A SECOND PHOTOGRAPHER INCLUDED, WILL THEY ALSO SHOOT HYBRID LIKE YOU?

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Not usually, the second photographer will shoot only photo while I do both. If you would like the second photographer to shoot both, then please let me know upon booking, I may be able to arrange it if you give me plenty of notice and I will get you a price. But if I'm honest, it's not necessary unless you are having a HUGE wedding. My films are highlights, so really only need one person covering the video side.

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HOW DO YOU SHOOT BOTH PHOTO & FILM AT THE SAME TIME?

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During the day I shoot both photo and film on the two cameras I have on me at all time and I also have my little DJI Osmo Pocket on the top of one of them to capture details of the day while I'm taking photos of moments that wouldn't otherwise be able to be captured on both, such as first kiss, confetti and room entrances. During your ceremony I have another camera on a tripod at the back of the room to capture your ceremony from a different angle, while I'm at the front taking images and video clips on my main cameras. Then during your speeches I have a camera on a tripod pointing at the two of you to capture your reactions, while I wander around capturing guest reactions, the main speaker and close ups. Lots of multitasking... but it works!

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WILL OUR IMAGES & FILM BE EDITED IN THE SAME STYLE AS ALL THE

IMAGES ON YOUR SOCIAL MEDIA AND WEBSITE?

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Yes! All my images are edited in the same style, I never edit differently. Some images may look brighter than others, this is due to the weather and lighting on the day. If the weather is gloomy then your images will be duller, if it's sunny then your images will be a bit brighter. If you do not like my editing style, please don't book me. Editing is such as massive part of what I do, so please make sure you love my editing style before making any commitments. Please also note that I don't ever provide RAW images, they are not a good representation of my work as the editing of my images is half of my style. All my films are edited the same way, the colours, brightness etc will be the same but the actual way that I've built your film varies from film to film and depends of the style of your wedding, the run of your day and again, the weather.

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CAN WE SEND OVER SOME INSPIRATIONAL IMAGES FOR YOU TO RECREATE?

 

Of course. I'm happy for you to send me over some inspirational images that you'd try on your day. If they suit my style then I'm happy to try them with you, but please note that I never copy another photographers image, this means I will put my own twist on it and make it unique.

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DO WE NEED TO FEED YOU?

 

Yes please! If you can provide me with a meal, I'd really appreciate it. I don't need a full wedding breakfast, just a supplier meal or bar tab would be perfect. It saves me having to go out and find some food while you are in for you meal or eat a warm sandwich that's been sitting in the car all day, it also means I'll not miss anything if I can't get back to the venue in time for speeches etc. Please note, I'm a veggie.

 

 

​CAN YOU HELP US FIND OUR OTHER SUPPLIERS?

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Of course! When we have our initial zoom meeting I usually ask at that point if there are any suppliers you need help with finding. I know absolutely LOADS of people and am more than happy to send some names your way, whether they are for food, entertainment, flowers etc, just let me know and I'll help you out! I love recommending my wedding industry friends because it means we get to work together more often and create magic!

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DISCOUNTS

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I no longer offer discounts. I have done in the past, but now that I have this amazing business as my full time job and not just a hobby, it is no longer feasible for me to do so. My packages are the price they are for a reason, due to insurance costs, expensive equipment, editing software, backup software and more, plus the long hours of work I put in. Your wedding photography is an investment, so before deciding if you'd like to book, please look around and make sure you are 100% sure you are happy with your choice.

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WHAT IS YOUR COVID 19/ILL HEALTH/CANCELLATION PLAN?

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COVID

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In the case that I contract COVID-19 I will be in touch with you to let you know the situation and find out your thoughts. If you are still happy for me to capture your day (provided I am well enough to do so) then I will still attend as planned and work as I normally would, but be masked up at all times while around you and your guests. If I am not well enough to come, I will organise a photographer friend of mine to come and photograph it on my behalf, for me to then edit and deliver to you as normal. 

 

ILL HEALTH

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If I am unwell/hospitalised within a week of your wedding and not in a fit state to capture your day, I will be in contact with you and let you know that I will be sending an associate photographer to capture your day on my behalf. If I become seriously ill in the months leading up to your wedding, then I will be in touch to work out a plan with you. 

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POSTPONMENTS & CANCELLATIONS

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For whatever reason in the time leading up to your wedding I have received rude or disrespectful communication from you, I reserve the right to terminate the booking. I am not willing to work with anyone who doesn't respect me or treat me like a human being. I would struggle on the day to do my job well and to the best of my ability if this has been the case, so it is best for both parties for you to find an alternative to me.

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If you need to postpone your date I'm happy to move your date over for free once, provided the new date is in the same year. If the date is in a different year, there will be a postponement fee of £100 or the amount to make the package price up to my current pricing. Before postponing, please contact me so that I can send you my availability. If you do not contact me before booking a new date and I am not available for said date, your booking will be cancelled and your booking fee forfeited unless other arrangements are agreed, such as the arrangement of an associate photographer to work on my behalf.

If you cancel your booking within 14 days of paying the booking fee, the payment will be returned to you. If you cancel less than 100 days after the payment has been made, the booking fee is non-refundable and a £250 cancellation fee is due immediately, this is to cover the loss of work, as there's a big chance I will not be able to fill the date with any other work and will therefor lose out. If you cancel 28 days or less before the booking, 100% of the payment yet to be made is due immediately. If there are extenuating circumstances that have been the cause of your late cancellation (less than 28 days), the remaining balance my not be due, but this is down to me to decide. 

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A FOR INFO REGARDING PRE-WEDDING SHOOTS, PLEASE HEAD TO THE                                                              PAGE.

 

FOR INFO ON FAMILY/COUPLES SHOOTS, PLEASE EMAIL ME.

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ANY OTHER QUESTIONS?

ANYTHING YOU WOULD LIKE TO KNOW THAT I'VE NOT ANSWERED?

 

Feel free to email me!

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Contact: hannahshearmanphotography@gmail.com

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